TICKET PURCHASE RULES applicable to the eBilet® ticket distribution system, effective from 10 January 2017

GENERAL

These Purchase Rules apply to the sale of tickets in the eBilet system, provided that the regulations of organizers of particular art events (including theatrical plays, concerts and other events) or direct vendors may impose upon purchasers certain additional obligations which are not specified in these Purchase Rules. Upon expression of the will to be bound by an online service agreement with eBilet at the latest, each client has the possibility of reviewing and accepting these Purchase Rules and is informed about his rights and obligations. The sale of tickets in the eBilet system is conducted through:

eBilet Polska Sp. z o.o.

Registered office address: PGE Narodowy, Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa.

NIP: 951 237 67 01.

The Company is registered in the Register of Entrepreneurs of the National Court Register, kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, under number KRS 0000496514.

E-mail address:

Reservations and inquiries concerning orders: rezerwacje@ebilet.pl

Group orders: zamowienia@ebilet.pl

People in wheelchairs: niepelnosprawni@ebilet.pl

Hotline: (22) 122 80 99

PROCEDURE FOR EXECUTING AGREEMENTS AND MAKING PURCHASES

Tickets are sold in the eBilet distribution system via the website of ebilet.pl, and at the eBilet ticket sales point at the Palace of Culture and Science and other eBilet outlets. In particular cases the sale is also conducted by the eBilet Hotline. It is also possible to purchase tickets through our affiliates.

Tickets purchased at a ticket sales point are deemed sold upon payment therefor at the eBilet.pl ticket sales point operator’s cash desk.

When ordering tickets and making payments therefor, the Client is obliged to exercise due diligence. If the Client enters incorrect data, i.e. the amount to be transferred, the reservation number or the payment code or the payer’s data which makes it impossible to identify the Client, the payment may be refused and the transaction may be cancelled.

2.1. Purchase of tickets through the eBilet.pl online distribution system

After you choose an event from the eBilet offer and the category and type of tickets, and after you mark the seats on the seating plan of the theater in which the event takes place (in the case of events for which numbered seats are available) or after you select the quantity of unnumbered spaces / packages (in the case of events for which unnumbered spaces are available), you should fill out the personal data form and select the method of payment and the ticket delivery option.

If the Client chooses to pay by an ordinary bank transfer, by clicking “confirm and pay”, under which there is the following information: order with the obligation to pay, the Client expresses his will to be bound by an online service agreement and books the ticket for the event he selected. Subsequently, an initial ticket booking confirmation is sent to the email address provided by the Client in the reservation process. After the transfer is made in line with the instruction which is included in the initial booking confirmation and after the funds are credited to eBilet’s account, the Client receives an email thanking him for payment and confirming that the payment has been recorded in the eBilet system, and, if a ticket to be printed at home has been chosen – an electronic ticket in the form of a link or attachment to an email. The ticket should be printed out. If delivery by courier or post office is chosen, the Client waits for the delivery.

If the Client chooses to pay by a payment card or by e-transfer through eCard, by clicking “confirm and pay”, under which there is the following information: order with the obligation to pay, the Client expresses his will be bound by an online service agreement and books the ticket for the event he selected. Subsequently, the Client is redirected to the website of eCard S.A. After eBilet receives from Card S.A. information that payment has been made by the Client, the Client receives a ticket booking confirmation sent to the email address provided by the Client in the reservation process, and, if a ticket to be printed at home has been chosen – an electronic ticket in the form of a link or attachment to an email. The ticket should be printed out. If delivery by courier or post office is chosen, the Client waits for the delivery.

A reservation is binding upon eBilet and the Organizer of an art event only upon sending the confirmation of payment registration in the eBilet system to the Client’s email address provided during the reservation process.

If payment for the ticket is made by a bank transfer, the confirmation of payment registration in the eBilet system is sent to the Client after payment and verification of the letter code or the reservation number received at the end of the ticket booking process and referred to by the Client at payment.

If payment for the ticket is made by e-transfer or payment card through eCard, the confirmation of payment registration in the eBilet system is sent to the Client after eBilet receives from eCard confirmation of payment made by the Client.

In case you have any doubts as to the correctness of the booking process, please contact the Client Service Department at: rezerwacje@ebilet.pl, or at tel. (22) 122 80 99.

2.2. Purchase of tickets through the eBilet Hotline:

After you choose tickets from the offer and make the reservation by calling (22) 122 80 99, you will receive to the indicated email address a ticket booking confirmation with the code necessary to make a transfer which must be inserted in the transfer title when making payment for the tickets. The Client has 3 business days to make the payment. If no payment is made within 3 business days of the reservation date to the relevant bank account of eBilet (where payment will be deemed made upon crediting the funds on eBilet’s bank account), the reservation will be cancelled and tickets will be returned to the pool of tickets available for sale. The numbers of the bank accounts to which transfers should be made are indicated in the booking confirmation. eBilet is not responsible for any consequences of transferring money to an account other than the one indicated in the booking confirmation sent by email or the lack of payment within the required time.

2.3. Group orders

Group orders (reservations of tickets for groups of more than 10 people) are executed by the Key Client Department. In order to place a group order, please fill out a form at the following website: http://www.ebilet.pl/zam_grup_mail.php, or contact us by email at zamowienia@ebilet.pl or by telephone at 662 163 332.

TICKETS AND VOUCHERS

3.1. General

A ticket constitutes a document authorizing its holder to participate in the event for which it was issued. The purchase of a ticket means the acceptance of the regulations concerning the participation in the event. A single ticket authorizes one person to use it. Depending on the type of event the Ticket may constitute either a personal or bearer ticket. A personal ticket may only be used by the person whose name and surname is indicated on the Ticket. The ticket is verified once upon entry to the event; it is not possible to use the ticket again. Tickets cannot be photocopied, scanned or otherwise duplicated; if any such action is detected, the ticket becomes invalid.

The Client should keep Tickets in a safe place. eBilet is not responsible for any lost or stolen Tickets. Please note than any direct exposure to sun-rays or heat may damage Tickets.

Duplicates of tickets are only issued if the Organizer of the event provides for such a possibility. Issuance of duplicates may involve the necessity to pay an administrative fee.

The Client has the right to verify the compliance of the ticket with the order placed by him. If the ticket is inconsistent with the order, the Client is obliged to immediately notify eBilet thereof since any mistakes on the tickets may cause a refusal of admittance to and participation in the event.

If the Ticket is defaced, it may become impossible to verify the code and – consequently – admittance to the event may be refused.

The ticket authorizes its holder to participate in an event at the place indicated on the ticket. In justified cases eBilet and the Organizer are entitled to replace the initially ordered seats with others both before and during the event.

eBilet reserves the right to introduce quantitative restrictions applicable to the purchase of tickets for certain events by one individual. The quantity is specified on the first page of the purchase document and is verified upon execution of each transaction. The policy is intended to eliminate unfair practices in respect of purchasing tickets. The restriction pertaining to the maximum number of tickets may apply to a person or a payment card. We reserve the right to cancel Tickets purchased above such limit. Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obscured or side view or minimum age of participants. All such reservations will be displayed on our website and you will be otherwise notified thereof before or upon booking the Tickets.

Purchasing tickets for art, entertainment or sports events in order to resell them for a profit or their sale for a profit is contrary to law and constitutes an offence under art. 133 of the Code of Petty Offences. Further, the Organizers may prohibit the resale or transfer of Tickets for particular events.

Tickets may not be combined with any hotel, tourist or accommodation services and/or any goods, products or services to create a package, unless we or the Organizer grants a formal written consent.

Decisions to cancel any events, refund money in connection with any cancelled events, replace a ticket, refuse to admit anyone to an event, ask anyone to leave the event, change the event program, or change the seat of the ticket holder are taken by the Organizer on the terms and conditions set out in the regulations concerning the event. eBilet, as an intermediary in the sale of tickets, is not responsible towards the ticket holder for any decisions of the Organizer indicated above and arising from the regulations concerning the event.

3.2. Prices and price categories

Depending on the event, tickets available in the eBilet distribution system represent different price categories. In case of certain events, reduced-rate tickets and special packages, e.g. 3+1 (i.e. buy four tickets, pay for three), are also available. Such tickets are made available for a given event upon decision of the event Organizer. The Organizer decides about ticket prices. eBilet only acts as an intermediary in their sale. The Organizer decides about pricing of particular seats within specific price categories.

The seating plan displayed in the eBilet system is for information purposes only. Detailed information about the conditions of the event venue, including the view from particular seats, is provided by the Organizer and in the event of any doubts the Client should ask the Organizer for information in this respect. eBilet does not have any information regarding the foregoing and therefore it is not responsible for any inconveniences for the Client arising from the specific features of the seat chosen by the Client.

If the Client wishes to submit a complaint in connection with any inconveniences (e.g. poor visibility as a result of the placement of TV cameras), eBilet may in case of certain events intermediate in the complaint process (if the Client approaches eBilet staff members present at the event venue). However, eBilet is only an intermediary, and the entity obligated to review the complaint is the Organizer of a given event.

During the sale of tickets within the eBilet distribution system, the pool of tickets may be increased (new tickets available for sale may be added) or reduced. Accordingly, Clients are recommended to review eBilet’s current offer.

Ticket prices may change during the sale process. Therefore, if any reservation of Tickets made through the eBilet distribution system is cancelled, e.g. due to the fact that the Client has made the payment due for the Tickets after the deadline or the payment for the Ticket has not been confirmed on time by the electronic payment system, eBilet will not be liable towards the Client for the lack of possibility of purchasing Tickets at the initial price chosen by the Client (in particular, if the price of the Tickets for a given show grows in the meantime or only more expensive Tickets remain in the eBilet’s pool).

eBilet takes efforts to ensure that the prices of tickets available for our Clients are not different than the prices at which tickets are available at the Organizer’s. However, due to the fact that eBilet bears the costs of operation of the electronic ticket booking system, the prices of tickets in the eBilet distribution system and its ticket sales points may be higher than the prices at the Organizers’. Such surcharges are intended to cover the distribution system operating costs. The non-consent to any surcharge on top of the Organizer’s initial ticket price, expressed after payment for the reservation is made, does not given grounds for any complaint or cancellation of the reservation.

In the case of non-cash payment for the ticket, the total purchase price may also include a transaction fee. The Client will be informed about the amount of the transaction fee prior to the purchase of a ticket for an event.

In case of sale of tickets via the eBilet online distribution system or hotline, the ticket prices for particular events may be increased by a service charge expressed as a percentage of the total ticket purchase price. The Client will be informed about the amount of the service chargé and the total purchase price prior to the purchase of a ticket for an event.

3.3. Collector tickets

For certain events eBilet offers special “collector tickets”. Collector tickets have a unique full-color artwork and are issued in limited numbers. They are only available at www.ebilet.pl. If any collector tickets are ordered, they may be delivered by post or courier. The fee for collector tickets, depending on the event, may be added to the ticket price or be collected upon purchase of the ticket, provided that the Client will be informed about the amount of the additional fee in the order form prior to making the reservation.

3.4. Tickets for disabled people

eBilet’s offer also includes tickets for disabled people. Seats for disabled people are allocated by the Organizer. Such tickets may be purchased by contacting us at niepelnosprawni@ebilet.pl or by calling tel. 606 801 788.

3.5. Discount codes

Within the eBilet ticket distribution system certain discount codes with specific face values are available. Discount codes reduce the gross price of each ticket or the gross price of the entire order by the discounts they indicate. Depending on a particular case or event to which discount codes apply, the maximum number of tickets to which discount codes may be applied is specified. Discount codes may apply throughout the sale period or only on indicated days. They may apply to a group of events or a single event. Codes constitute a combination of letters or letters and figures. The Organizer of an event always decides about introducing discount codes and the conditions thereof. Discount codes may be published through all communication means, including the media, social media, newsletters, at www.ebilet.pl or through the Organizer (and may be generally available or addressed to a selected group of people).

3.6. eBilet vouchers

The eBilet system also offers eBilet Vouchers which may subsequently be exchanged into tickets for selected events from among our proposals at our website. The detailed terms of use of Vouchers are set out in the eBilet Voucher / Open Ticket Regulations which may be found here. eBilet Vouchers may be purchased using a special form at the following website: https://www.ebilet.pl/tickets.php?id=93341, by contacting us at: voucher@ebilet.pl, or at the eBilet ticket sales point in the Palace of Culture and Science.

3.7. Offers for eBilet Club Members

eBilet Club Members may receive special offers to purchase tickets.

DELIVERY AND COLLECTION OF TICKETS

4.1. General

The following delivery and collection options are available in respect of tickets sold within the eBilet distribution system: home ticket, delivery by courier, delivery by Polish Post, delivery by Polish Post – foreign mail, personal collection at the event venue and personal collection at the eBilet ticket sales point at the Palace of Culture and Science. Not all of the above-mentioned collection and delivery methods may be available in respect of a particular event. The Client is informed about the available collection and delivery options and the amount of the fee for delivery upon reservation of tickets at the latest.

4.2. Home ticket

In case of reservation with the option: “home ticket”, after payment is made for the reservation, the Client collects in an electronic format which may be printed out by the Client. In order to print out home tickets, one should use white paper, A4 paper size, and make sure that the printed out codes are well visible. A single home ticket authorizes one person to be admitted to an event. eBilet does not bear liability for any consequences of unauthorized duplication of a home ticket once received by the person making the reservation or any third parties to whom the person making reservation made available the data of the home ticket received (including the printout or electronic copy).

4.3. Delivery by Polish Post or courier

Tickets are sent in the order of events (tickets for events that will occur soonest have priority). The maximum ticket delivery time is 30 days (if the Client indicates a correct address). If the Client indicates an incomplete mailing address, the delivery may take longer or may not be completed due to the Client’s fault. Please make sure that you indicate correct and complete data and insert it in the relevant places on the form. In the event of any doubts as to the correctness of the data, please contact us by telephone or email. eBilet does not bear any liability for the address for delivery of tickets incorrectly indicated by the Client. Information about the costs of delivery is provided during reservation of tickets.

4.4. Collection at the event venue or at the eBilet ticket sales point in the Palace of Culture and Science

Tickets purchased with the option to collect them at the event venue must be collected at the place where an art event takes place not earlier than 1 hour prior to the commencement thereof, unless eBilet informs the persons making reservations about other collection terms. Tickets may be collected at the eBilet ticket sales point in the Palace of Culture and Science under a mandatory condition that the collecting person must reveal to the person handing out the tickets the name and the unique reservation number or password, with which the tickets was purchased, if indicated. The reservation number and password should be kept strictly confidential since eBilet shall not bear any liability for any consequences of revealing the reservation number or password to third parties or any illegal collection of tickets by third parties who came into possession of the reservation number or password as a result of carelessness of the owner of the reservation number.

Tickets purchased with the option to collect them at the eBilet ticket sales point in the Palace of Culture and Science are deemed collected upon collection of printed forms from the seller.

In case of certain events encompassed by the eBilet distribution system, at the event venue there will be eBilet’s information desks where the Client will be able to obtain information about the tickets he bought. Please do not confuse information desks and box offices of the Organizer with eBilet’s information desks. Please make sure previously by email or telephone whether eBilet’s client service staff will be available at the event venue.

PAYMENT METHOD AND DEADLINE

5.1. General

Depending on the sales channel and the Organizer’s decision, the following payment methods are available: by payment card, e-transfer, ordinary bank transfer, payment by cash. If you buy tickets via eBilet hotline, the only available payment method is an ordinary bank transfer. If you buy tickets at the eBilet ticket sales point in the Palace of Culture and Science, you can only pay cash. If you buy tickets in other ticket sales points, payments are made in accordance with the rules of such points.

5.2. Payment card

In case of payment by a payment card, after the approval of the reservation made through the eBilet transaction system (by clicking: “confirm and pay”, under which there is the following information: “order with the obligation to pay”), the Client will be redirected to eCard S.A. Prior to inserting the payment card number, please make sure that you have been successfully redirected, you are visiting the website of the online service of eCard S.A. and that the connection is encrypted (the website address should begin with "https://"). eCard S.A. is responsible for execution and safety of transactions by payment cards on eCard S.A. websites according to its regulations. When making payments using a payment card, one should choose the card type (the acceptable payment card types: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic), insert the 16 digit card number, the card validity date and CVV2/CVC2, which is at the back of the card. If the reservation of tickets is cancelled within the eBilet distribution system as a result of payment for tickets being made after the deadline required by eCard S.A. (15 minutes), eBilet will not be liable towards the Client for the lack of possibility of purchasing tickets at the initial price chosen by the Client (in particular, if the price of the tickets for a given show grows in the meantime or only more expensive Tickets remain in the eBilet’s pool).

5.3. E-transfer

After the approval of the reservation made through the eBilet transaction system, and after choosing the payment by e-transfer (by clicking: “confirm and pay”, under which there is the following information: “order with the obligation to pay”), and selecting the bank keeping the account from which the Client wishes to make payment, the Client will be redirected to the selected bank’s website. Prior to logging in please make sure that you have been successfully redirected, you are visiting the website of the selected bank and that the connection is encrypted (the website address should begin with "https://"). eCard S.A. is responsible for execution and safety of transactions by e-transfers on eCard S.A. websites according to its regulations.. If the reservation of tickets is cancelled within the eBilet distribution system as a result of payment for tickets being made after the deadline required by eCard S.A. (15 minutes), eBilet will not be liable towards the Client for the lack of possibility of purchasing tickets at the initial price chosen by the Client (in particular, if the price of the tickets for a given show grows in the meantime or only more expensive Tickets remain in the eBilet’s pool).

5.4. Ordinary bank transfer

If you choose payment by an ordinary bank transfer, payment should be made as soon as possible. We are waiting 72 hours from the time of making the reservation for the transfer to be recorded at eBilet’s account. After such time the reservation is cancelled, and tickets return to the generally available pool of tickets for sale. If the reservation made in the eBilet distribution system is cancelled as a result of payment for tickets being made after the designated time (72h), eBilet will not be liable towards the Client for the lack of possibility of purchasing tickets at the initial price chosen by the Client (in particular, if the price of the tickets for a given show grows in the meantime or only more expensive Tickets remain in the eBilet’s pool).

CONTACT WITH THE EBILET CLIENT SERVICE DEPARTMENT

By telephone: (22) 122 80 99

By e-mail: rezerwacje@ebilet.pl

The Client Service Department operates from Monday to Friday, 10:00 a.m. to 6:00 p.m. In some specific circumstances the working hours of the Client Service Department may change.

The costs of using communication means to execute an agreement in the eBilet distribution system are not higher than the ones usually charged for the use of such means.

INVOICE

If you have previously stated on the reservation card that you wish to receive a VAT invoice, such invoice will be delivered on the terms and dates arising from the VAT Act. If eBilet receives full payment for the ticket, a VAT invoice will be issued to the Client no later than on the 15th (fifteenth) day of the month following the month in which payment is received by eBilet. The VAT invoice is sent by a 2nd class mail to the address indicated by the Client during the reservation process. On the ticket reservation card the Client wishing to receive an invoice has the possibility of expressing its consent to receive a VAT in an electronic format. If such consent is expressed, the VAT invoice is sent in the pdf file format to the email address indicated by the Client during the reservation process.

ENTRY AND PARTICIPATION

The Organizer and the owner or manager of the facility in which an event takes place are authorized to refuse admittance to clients who breach any regulations and conditions of the event or conditions imposed by them. The Organizer, owner or manager of the facility in which the event takes place may occasionally carry out security searches in order to ensure safety to the Clients.

If anyone is late, the Organizer, owner or manager of the facility in which the event takes place will take efforts to admit the individuals being late during a break, provided that admission cannot always be guaranteed.

Any unauthorized use of photographic or recording equipment is prohibited. Laser pens, mobile phones, dogs (except for guide dogs) and foods and beverages brought by clients may also be prohibited (please check the facility and event regulations).

Prolonged exposure to noise may damage your hearing.

Prior to purchasing Tickets the Client is obliged to become familiar with this Purchase Policy and the detailed information concerning the relevant event. Special effects including sound, audio visual, lighting and pyrotechnic effects which may be featured at certain events may constitute medical contraindications to participate in the event by some people.

RETURNING TICKETS / RESERVATIONS

9.1. No right to withdraw from the agreement

The Client entering into an agreement within the eBilet ticket distribution system outside the business office or online, in accordance with art. 38 point 12 of the Act dated 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item 827) does not have the right to withdraw from such agreement without stating the reason therefor, as referred to in art. 27 of the Act dated 30 May 2014 on Consumer Rights.

9.2. Returns

If and to the extent that the regulations of the Organizer of a given event provide for returning Tickets, eBilet’s participation in the return procedure will be governed by the following rules.

If a Ticket is returned, eBilet will be obliged to refund to the Client the ticket price if and to the extent of the amounts received for such purpose by eBilet from the Organizer.

If eBilet receives from the Organizer reliable information that the event has been cancelled or its date or time has been rescheduled, eBilet will take necessary actions to forward such information to the Clients as soon as possible.

9.2.1. Returns in the event of cancellation of an event

In order to return your Ticket if the event has been cancelled, you should send a message to the following email address: rezerwacje@ebilet.pl and indicate your intention to return the Ticket and the reservation number. A refund can be made after eBilet has received a notice of your intention to return the ticket. In the case of payment by transfer, funds will be refunded to the bank account number from which payment for the Ticket was made, unless the Client indicates another account number by sending an email to eBilet from the email account assigned to the order. If payment has been made by a payment card, information about payment by a payment card should be included in the message. Funds will be returned to the card used to make the payment for the Ticket. From the time when you receive an email that funds were remitted for refund, the eBilet service has 14 business days to authorize such payment.

In the case of purchase of Tickets with indication of one of the following delivery options: by courier or by post, in order to receive a refund, the Client must previously deliver the previously received Tickets to the company’s mailing address: PGE Narodowy, Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa.

In the case of purchase in a sales point, Tickets should be returned at the sales point in which they were purchased with the proof of purchase.

9.2.2. Return in the event of any change of the date or place of an event

If an event is rescheduled, the Organizer will propose to the Clients, through eBilet, seats for the selected event at a different date (if available) with the value equal to the value of the initially purchased Tickets, unless the regulations of the Organizer of a given event provides otherwise, or the Client is entitled to return the Ticket. In order to return the Ticket, you should send a message to the following email address: rezerwacje@ebilet.pl and indicate your intention to return the Ticket and the reservation number. A refund can be made after eBilet has received a notice of your intention to return the ticket. In the case of payment by transfer, funds will be refunded to the bank account number from which payment for the Ticket was made, unless the Client indicates another account number by sending an email to eBilet from the email account assigned to the order. If payment has been made by a payment card, information about payment by a payment card should be included in the message. Funds will be returned to the card used to make the payment for the Ticket. From the time when you receive an email that funds were remitted for refund, the eBilet service has 14 business days to authorize such payment.

In the case of purchase of Tickets with indication of one of the following delivery options: by courier or by Polish Post, in order to receive a refund, the Client must previously deliver the previously received Tickets to the company’s mailing address: PGE Narodowy, Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa.

In the case of purchase in a sales point, Tickets should be returned at the sales point in which they were purchased with the proof of purchase.

9.2.3. Other returns

Tickets may be returned or replaced in any circumstances other than those referred to in points 9.2.1. and 9.2.2. above, if the regulations of the Organizer of a given event so provide and in accordance with such regulations and this point 9.2.3. Please make your purchase carefully since most Event Organizers do not accept ticket returns.

In order to return the Ticket, you should send a message to the following email address: rezerwacje@ebilet.pl and indicate your intention to return the Ticket and the reservation number. A refund can be made after eBilet has received a notice of your intention to return the ticket. In the case of payment by transfer, funds will be refunded to the bank account number from which payment for the Ticket was made, unless the Client indicates another account number by sending an email to eBilet from the email account assigned to the order. If payment has been made by a payment card, information about payment by a payment card should be included in the message. Funds will be returned to the card used to make the payment for the Ticket. From the time when you receive an email that funds were remitted for refund, the eBilet service has 14 business days to authorize such payment. If Tickets are returned through eBilet, the handling fee for acceptance and reconciliation of the cancelled reservation amounts to PLN 30.

In the case of purchase of Tickets with indication of one of the following delivery options: by courier or by post, in order to receive a refund, the Client must first deliver the previously received Tickets to the company’s mailing address: PGE Narodowy, Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa.

In the case of purchase in a sales point, Tickets should be returned at the sales point in which they were purchased with the proof of purchase.

COMPLAINTS

Complaints related to the tickets purchased via the eBilet ticket distribution system may be submitted electronically to the following e-mail address: rezerwacje@ebilet.pl or in writing by registered mail to the following address: eBilet Polska sp. z o.o.: PGE Narodowy, Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa.

eBilet shall respond to a complaint immediately, no later than within 30 days of receipt thereof.

eBilet is not the Organizer of events to which it sells tickets; therefore, the provisions of point 9 of these Rules shall apply to returned tickets and reservations.

If eBilet does not recognize any complaint submitted by the Client, the Client may use extrajudicial complaint and claim settlement methods. In particular, the Client may ask consumer organizations and municipal or county consumer advocates. Detailed information concerning the Client’s possibility of using extrajudicial complaint and claim settlement methods and the principles of access to such procedures are available at the website of the Competition and Consumer Protection Office: www.uokik.gov.pl.

The Client can also use the EU ODR platform, available at the following website:  https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL.

LIABILITY

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. eBilet shall not be liable to you for any loss of enjoyment or wasted expenditure.

For the purposes of these Purchase Rules, “Force Majeure” means any cause beyond eBilet control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, cyber-attack, strike, lock out, weather, third party injunction, national defense requirements, acts or regulations of national or local governments. We will not be liable toward the Client for any failure to perform any obligation under these Purchase Rules to the extent that the failure is caused by Force Majeure.

PERSONAL DATA

eBilet Polska Sp. z o.o. with its registered office at the National Stadium in Warsaw at Al. Ks. J. Poniatowskiego 1, lok. 01.045, 03-901 Warszawa administers your personal data, which will be processed for the purposes of performing the ticket purchase agreement and for marketing and information purposes (e.g. providing information about new promotions, new products and services as well as actions undertaken in cooperation with other business entities) and for archiving purposes. Personal data is provided voluntarily. You have the right to access your data and to correct and supplement it.

The provided personal data may be conveyed to the Organizer of the event for which a ticket was purchased for the purposes related to the organization of the event.

The Rules are in force from 10 January 2017.

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