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TERMS AND CONDITIONS OF TICKET SALES WITHIN EBILET® SYSTEM

 POLSKI      ENGLISH


See eBilet voucher terms and conditions (PL)



TERMS AND CONDITIONS OF TICKET SALES WITHIN EBILET® SYSTEM

1. GENERAL TERMS AND CONDITIONS:

The present terms and conditions shall apply to ticket sales within eBilet system, provided that the terms of Promoters of events (including performances, concerts and others) or direct resellers do not claim otherwise (excluding point 1.2 and 5). By agreeing on the terms of ticket sales, the client declares he/she has read and accepts the present terms.

1. 1. TICKET SALES

According to both eBilet system and Promoter, the reservation is valid only when you receive a confirmation with the unique reservation number. When you make a bank transfer, you receive your reservation number after you pay for the tickets. Every reservation has its unique literal code. Should you have any doubts regarding the transaction or reservation, please contact our Customer Service. All reservation details are available on eBilet website: www.ebilet.pl, just click on ”Check your reservation details.” Tickets purchased at point of sale shall be deemed sold at the time of payment in operator's point of sale.

1.2. TICKETS RECEIPT

When you choose the option to receive your tickets in the place where the event will be held, your tickets would be available no earlier than one hour before the event, provided that eBilet Sp. z o.o. will not inform you about other receipt conditions. In order to receive your tickets, you need to provide your surname and the unique reservation number or the password that you used during the reservation. Both the reservation number and the password should be kept in secret – eBilet system disclaims the responsibility for any actions resulting from telling to third parties your reservation details or non-authorized use of the tickets by third parties. When you choose the option to print the ticket in the place you buy them, tickets are considered to be recollected in the moment you receive them from the reseller in a ticket office. When you opt for “Home Ticket”, after making a payment, you receive a ticket in pdf format to be printed out on your own. eBilet disclaims any responsibilities for making any non-authorized copies of your home ticket by third parties.

1.3. TICKET RETURN AND/OR CANCELLATION

Please, make sure you do your shopping very carefully as the majority of the Promoters do not agree on any ticket returns. The rules below are applicable only when the Promoter agrees on that and transfers all the indispensable funds on eBilet account. In case of lack of agreement or not receiving any payment onto eBilet account, it is the Promoter to be responsible for any ticket return. In order to return a ticket bought by phone or via Internet, please send us an e-mail at rezerwacje@ebilet.pl. Your ticket will be returned if the Promoter admits returns or when it is more than 7 days left for the event (unless the Promoter states differently). You will receive a refund on your credit card account, the one that you used to pay for the tickets or, if you paid for the tickets by transfer, on your bank account. You can also get your refund onto another bank account if you inform us respectively early in a written form. A handling charge for receiving and tettlement of ticket return amounts to 20 zł. In case the event is cancelled or the program, place or date is changed by Promoter, eBilet can refund the money for the tickets on your credit card or bank account / indicated by the client in a written confirmation via e-mail to: rezerwacje@ebilet.pl / (within 14 days). In case you buy a ticket at the ticket office, the tickets must be returned at the place of purchase. The client is obliged to show the receipt of the tickets. Unless the Promoter’s Terms of Use states differently, both eBilet Sp. Z o.o. and the Promoter will not be obliged to make any compensation or indemnity for ticket holder, except repayment of the ticket price for the situation when the event is cancelled or in case of other changes mentioned above: time, place, hour, program of the event. eBilet Sp. z o.o. will not refund postage and deliver costs or any other costs related to carrying out the transaction, including ticket purchase. In order to receive the refund, you have to give your tickets back to us at: ul. Okopowa 47, 01-059 Warsaw. In case the Promoter cancels the event, ticket return is not necessary. To return your ticket in ticket offices shall apply the general terms and rules of each ticket office. ATTENTION: In case you cannot attend the event and eBilet cannot accept your ticket return /because of the Promoter’s Terms of Use/, we suggest that you sell or hand over your tickets or reservation to a third party. In such situations, eBilet does not charge you any fee.

1.4. PRICE OF THE TICKETS IN EBILET SYSTEM.

eBilet.pl strives for achieving similar prices of the tickets as those of the Promoters. However, due to the fact that eBilet system shall bear the costs of maintaining the electronic online system of tickets sales, the prices of the tickets in eBilet system and in the ticket offices can be slightly higher than those of the Promoters, in some exceptional cases. This extra charge is necessary to cover the costs of maintaining the system. The fact that you do not agree to pay this extra charge does not constitutes any grounds for making complaints or cancelling your reservation.

2. SPECIAL CONDITIONS OF TICKET SALES THROUGH THE ONLINE SYSTEM www.eBilet.pl

When you already choose your tickets from our offer, please fill in the order form and choose your form of payment. In case of paying by credit card, after you confirm your reservation, you will be redirected to the Credit Card Authorization System eCard S.A. (Centrum Autoryzacji Kart Kredytowych eCard S.A.). You have 15 minutes for paying by credit card for the chosen tickets. After this time, every unpaid reservation is cancelled. Just before you provide your credit card number, please make sure that you are on the website of Credit Card Authorization System eCard S.A. and that the connection is encrypted (web address should begin with "https://"). eBilet system disclaims any responsibilities for the consequences of providing your credit card numbers and details to third parties or on other websites. It is eCard S.A. that takes the responsibility of completion and security of credit card transactions carried out on eCard S.A. website, in accordance with its Terms of Use.

ATTENTION!!!

According to the Value Added Tax Act (VAT), article 19, you are entitled to receive the invoice for the tickets within 7 days after the payment is recorded on the eBilet bank account. If you would like to receive an invoice, please contact us at rezerwacje@ebilet.pl. In case you pay by bank transfer: after the reservation is confirmed, you will receive an e-mail with the details of your reservation, our bank account number and your personal code. This code must be included in the title of the transfer. We wait for the payment up to 3 working days. After this period, the reservation will be cancelled and the tickets will be available again on our website. Our bank account numbers are also available on our website www.eBilet.pl, just click on “Help”. eBilet system disclaims any responsibilities for the consequences of sending money to a another account different from that one available on our website. The reservation will not be completed then. You can receive the invoice within 7 days after making the payment. In order to receive an invoice, please contact us at rezerwacje@ebilet.pl.

3. SPECIAL CONDITIONS OF TICKET SALES BY PHONE ORDER WITHIN EBILET SYSTEM www.eBilet.pl

When you already choose your tickets from our offer, please contact us at our phone number: (22) 122 80 99 or (22) 480 44 00. After the reservation is confirmed, you will receive an e-mail with the details of your reservation, our bank account number and your personal code. This code must be included in the title of the transfer. We wait for the payment up to 3 working days. After this period, the reservation will be cancelled and the tickets will be available again on our website. Our bank account numbers are also available on our website www.eBilet.pl, just click on “Help”. eBilet system disclaims any responsibilities for the consequences of making a money transfer to another account different from that one given in our website www.eBilet.pl and sent to you in the e-mail confirmation. If we do not receive any payment, the reservation will be cancelled. You can receive the invoice within 7 days after making the payment. In order to receive an invoice, please contact us at rezerwacje@ebilet.pl.

4. PERSONAL DATA

Any personal data received by eBilet Sp. z o.o. due to ticket sales within eBilet system are and will be used to conclude the contract of tickets sales. With the consent of the person that provides his/her personal data, these data may be used in order to provide you with current information about services, promotions and products offered by eBilet Sp. z o.o. The data obtained will not be disclosed to third parties. Any person that provides their personal information has the right to access, amend and update the data.

5. 5. STATEMENTS

eBilet Sp. z o.o. informs that in accordance with the Article 16, Paragraph 2 of the Act of consumer rights protection and liability for any damage caused by a dangerous product as of 2 March, 2000 (Dz.U. Nr 22 poz. 2711), tickets buyer is not entitled to rescind the contract under Article 7 of that Act.

eBilet Sp. z o.o., ul. Okopowa 47, 01-059 Warszawa, tax ID: 5262823219